3.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.
3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.
4.1 Certain products offered by (or on behalf of) CRAFT La Sdn Bhd through the Site will require payment by you (“Products”). You shall pay all applicable fees, as described on the Site, in connection with the Products selected by you. All fees are in Malaysia Ringgit unless stated otherwise by CRAFT La Sdn Bhd on the Site. Payment can be made by Visa, MasterCard, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. CRAFT La Sdn Bhd reserves the right to change its prices (and to institute new charges) for the Products at any time. Purchases by you following the posting of such changes on the Site constitutes your acceptance of any new or increased charges.
4.2 For orders to be shipped outside of Malaysia, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.
4.3 Purchases are subject to CRAFT La Sdn Bhd Customer Care policy. If the product you have received is faulty , you can request to return the item back to seller and get a refund within 7 -14 days . A return process requires buyers to ship the received product back to us in the same condition as when it first arrived, together with other free gifts or items provided by seller order.
Exchange is valid only if:
A wrong item is sent to you or Engraving mistake was made by us
5.1 All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
5.2 CRAFT La Sdn Bhd offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. You may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
5.3 If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
5.4 CRAFT La Sdn Bhd will store a record of your transactions for a minimum of one year.
6.1 Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
6.2 Unless you cancel your order, acceptance of your order and completion of the contract between you and CRAFT La Sdn Bhd will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Malaysia and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of CRAFT La Sdn Bhd.
6.4 We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
7.1 Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
8.1 Your personal CRAFT La Sdn Bhd account information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
8.2 CRAFT La Sdn Bhd endeavors to protect user information to ensure that user account information is kept private, however, CRAFT La Sdn Bhd cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
9.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
9.2 You may create a link to this Site, provided that:
9.2.1 The link is fair and legal and is not presented in a way that is:
18.104.22.168 Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
22.214.171.124 Harmful to our reputation or the reputation of any of our affiliates.
9.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.
9.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.
10.1 You agree that all content and materials delivered via the Service or otherwise made available by CRAFT La Sdn Bhd at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by CRAFT La Sdn Bhd in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your own informational purposes; provided, that you retain all copyright and other proprietary notices contained therein. Systematic retrieval of data or other content from this Site to create or compile, directly or indirectly, a collection, database or directory without written permission from CRAFT La Sdn Bhd is prohibited.
10.3 CRAFT La Sdn Bhd as well as page headers, custom graphics, buttons, images and other content on the Site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by CRAFT La Sdn Bhd. or its licensors, supplier or partners. Other trademarks, product names and company names or logos used on the Site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from the Site is strictly prohibited.
11.1 We provide the Site on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:
12.1 You agree to defend, indemnify and hold harmless CRAFT La Sdn Bhd, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys’ fees, that arise from your use or misuse of the Service.
You may contact CRAFT La at: email@example.com.